Skip to Main Content
locations7 locations
Appointment Book An Appointment
loginlogin
cartcart(0)
    • kings ViP Signup

    Returns & Refunds

    If you are not satisfied with your purchase, you may return your purchase within 30 days of delivery date. NOTE: ONLY items that were not special ordered, worn, damaged, or re-sized, engraved, or altered by a jeweler other than us can be returned.

    Please Note:The instructions below must be followed exactly in order for your return to be processed. If you have any questions about our return procedure, please contact us at 1-724-654-5531.

    How to Return Your Purchase:

    Option 1:

    Return the item to any of our store locations with your receipt.

    Option 2:

    1. Call us at 1-800-929-5768 to let us know you wish to return an item.
    2. Packaging Your Return: Be sure to secure your items to protect them. Your package must include all original packing materials and paperwork in the package. If your item included a certified diamond or diamonds, each certificate must be included (replacement fee will apply if not included). NOTE: For security purposes, do not put the domain name or any type of description as to the contents on the outside of the package.
    3. Insuring and Shipping Your Package: The value of your item determines how it must be shipped.
    4. If your purchase was less than $25,000.00 then the most secure and economic method is Registered Insured Mail via FedEx, UPS or the US Postal Service. Please Insure your package for the full purchase amount.*
    5. More than $25,000.00: Please contact one of our customer personnel at 1-800-929-5768 for additional instructions.

    Return Conditions:

    1. Packages without notice will not be accepted for processing.
    2. Items received after 30 days will not be accepted for processing.
    3. Items must be returned in the same condition as when new and sent by
    4. Items showing signs of wear or that have been engraved, altered, re-sized (by a jeweler other than Kings Jewelry or that have been damaged will not be accepted for processing.
    5. Special orders cannot be accepted for processing.
    6. Improper packaged items will not be accepted.
    7. Uninsured items will not be accepted.

    Your Refund Amount: You will receive a credit in the amount of the item(s) purchase price to the original form of payment minus shipping, handling, insurance charges and payment processing fees.

    We look forward to processing your request.

    * We will not be responsible for loss or damage of return shipments.